FAQ Service & Refunds Receiving Refunds

Why Is My Refund Amount Lower Than Expected?

If your refund seems lower than anticipated, here’s what might be happening:

  • Check Your Request: Log in to the Order Details page on our website to confirm whether you requested a full or partial refund.
  • Non-Refundable Fees: The following costs are not included in your refund:
    • PayPal fees.
    • Currency conversion fees from your credit card issuer.
    • Credit card transaction fees.
    • Exchange rate fluctuations.
  • Next Steps: Contact your bank or card issuer for more details about these fees and how they affect your refund.

 

Pro Tip: Review your order confirmation from July 11, 2025, or earlier, and reach out to your bank by July 18, 2025 (one week from today) to clarify any discrepancies.