Troubleshooting Payment Restrictions

If you’re unable to proceed with payment for your PCB, PCBA, or stencil order, it may be due to one of the following reasons:

Missing Design Files

• Payments cannot be processed if the required files (e.g., Gerber files for PCB/PCBA or stencil design files) have not been uploaded.

• Solution: Log in to your PCBPath account, navigate to the shopping cart, and upload all necessary files. Refer to our [Design Guidelines, insert link if applicable] for file requirements.
  
   

Order Under Audit

• Your order may be undergoing an audit to ensure file accuracy and manufacturability.

• Solution: Check your account or email for audit status updates. Respond promptly to any requests for clarification to speed up the process.
  

Audit Failure

• If the submitted files do not meet our production standards (e.g., incorrect formats or missing specifications), the audit will not pass, preventing payment.

• Solution: Review any audit feedback sent via email or in your account, revise your files as needed, and resubmit them.
  

 

Next Steps

• Verify your file uploads and audit status in the My PCBPath section of your account.

• If you need assistance, contact our support team at [email protected] or click the Chat Now button at the bottom-right of any page for immediate help.

• For urgent inquiries, reach us via WhatsApp . Our team typically responds within 24 hours on business days (GMT+8).