At PCBPath, we aim to make the process of handling product complaints, returns, and refunds as smooth as possible. Here’s a step-by-step overview based on the flowchart below:

1. Start Return: Initiate the return process by logging into your account and submitting a return request. Provide details about the issue (e.g., defective product or incorrect order).
2. Upload Evidence: Submit supporting documents or photos (e.g., photos of the damaged item or proof of defect) through your account to support your claim.
3. Approved: Once reviewed, our team will approve your return request if it meets our policy criteria. You’ll receive a confirmation via email.
4. Awaiting Return: After approval, prepare and ship the item back to us using the provided return address. Keep your tracking number for reference.
5. Received: We’ll notify you once your return shipment is received and inspected at our facility.
6. Processing Refund: If the return is valid, we’ll process your refund. This step may take a few business days depending on your payment method.
7. Refunded: Once completed, you’ll receive the refunded amount to your original payment method. You’ll get a final confirmation email.

 

Pro Tip: Start the process early and keep all documentation (e.g., tracking numbers, photos) to avoid delays, especially for time-sensitive PCB projects.

 

Important Notes:

• Returns must be initiated within 30 days of delivery (or as per PCBPath’s return policy) and may require a Return Merchandise Authorization (RMA) number.

• Shipping costs for returns are typically the customer’s responsibility unless the issue is due to our error (e.g., shipping the wrong item).
• Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

 

Need Assistance?

If you have questions about any step or need help with your return, contact our customer support team at [email protected] or your sales representative. We’re here to ensure your experience with PCBPath is hassle-free!