Troubleshooting Login Issues

If you’re unable to sign in to your PCBPath account, follow these steps to resolve the issue:

1. Verify Your Login Credentials

   • Ensure you’re entering the correct email address and password used during registration.
   • Check for typos, capitalization, or extra spaces, as these can prevent login.
   • Tip: If you registered with multiple email addresses, try each one.
      

2. Reset Your Password

   • If you’ve forgotten your password or suspect it’s incorrect, click the Forgot Password or Reset Password link on the login page at [Insert website URL, e.g., www.pcbpath.com] (http://www.pcbpath.com]).
   • Follow the instructions to receive a password reset link via email (check your spam/junk folder).
   • Create a new, strong password and try signing in again.
      

3. Clear Browser Cache and Cookies

   • Cached data or cookies may cause login issues. Clear your browser’s cache and cookies through its settings.
   • After clearing, revisit the login page and attempt to sign in again.
      

4. Try a Different Browser or Device

   • Login problems may be specific to your browser or device. Test signing in with an alternative browser (e.g., Chrome, Firefox, Safari) or device (e.g., another computer or mobile phone).
   • Ensure your browser is updated to the latest version for optimal performance.
      

5. Contact Customer Support

   • If the above steps don’t resolve the issue, reach out to our support team for assistance.
   • How to Contact:
     • Email [email protected] (mailto:[email protected]) with your account email, order number (if applicable), and a description of the issue.
     • Use the Chat Now button at the bottom-right of any page.
     • Message us via WhatsApp [Insert WhatsApp number or link].
   • Our team typically responds within 24 hours on business days (GMT+8).