Returning a product with PCBPath is straightforward. Follow these steps to get started, and refer to the image of the return process (if available) for visual guidance:

Review the Return Policy:

• Visit the PCBPath website or check your order documentation to understand the return policy. Look for key details like:
  • Time limit (e.g., typically 30 days from delivery).
  • Product condition requirements (must be unused and undamaged).
  • Packaging needs (original packaging preferred).
  • Any return shipping costs or restocking fees.
     

Prepare the Product:

• Ensure the product is in its original condition, including all accessories, manuals, and warranty/registration cards.
• Pack it securely to avoid damage during shipping.
   

Initiate the Return:

• Contact our customer support team at [email protected] or your sales representative to start the process.
• Provide your order number and reason for the return. Follow the instructions on the return page.
   

Package the Product:

• Place the item in a sturdy box or envelope with protective padding. Include a printed return form or any documents requested by PCBPath.
• Label the package clearly with the provided return address.
   

Ship the Product:

• Use a reliable shipping service (e.g., USPS, UPS, or FedEx) with tracking and insurance for safety.
• Note: Return shipping costs are typically your responsibility unless the return is due to our error (e.g., wrong item shipped). Check the policy for exceptions.
   

Confirm the Return:

• Once PCBPath receives and inspects the item, we’ll notify you (usually via email) and process your request.
• Depending on the policy, you’ll receive a refund, store credit, or replacement. Refunds may take 5-10 business days to appear in your account.
   

Important Notes:

• Specific return steps and requirements are detailed on the Return Details page. Always follow those instructions and contact support for clarification.
• Keep records of your tracking number, return receipt, and all communication with us for at least 30 days after shipping.
• If you’re returning a defective PCB, include photos of the issue to speed up the approval process.

 

Need Help?

If you have questions or need assistance at any step, reach out to our customer support team at [email protected] or your sales representative. We’re here to ensure your return with PCBPath is hassle-free!