Connecting with PCBPath Support for Order Inquiries

To discuss a specific PCB or PCBA order with our support team, you can initiate a conversation directly from your PCBPath account. Follow these steps:

Log In to Your Account

• Sign in to your PCBPath account.
• Ensure you’re using the account associated with the order you wish to discuss.
   

Locate the Order

• Navigate to My Orders in the personal center.
• Find the specific order in one of these sections:
  • Shopping Cart: For unpaid or pending orders.
  • All Orders: For all orders, including those under review, in production, or completed.
     

Start a Conversation

• Locate the order and click the Message button in the order header.
• A chat window or message form will open, allowing you to send a message about the order (e.g., inquire about status, request changes, or report issues).
• Include relevant details, such as the order number, specific questions, or any special requirements (e.g., file updates or shipping concerns).
   

Alternative Contact Methods

• If the Message button is unavailable or you prefer another method, contact our support team directly:
  • Email: Send details to [email protected] (mailto:[email protected]), including your order number and inquiry.
  • Chat Now: Use the instant messaging tool in the lower-right corner of any page, even without logging in.
  • WhatsApp: Message us at [Insert WhatsApp number or link].
• Our team typically responds within 24 hours on business days (GMT+8).