FAQ Service & Refunds Receiving Refunds

How Can I Get a Refund Using a Credit or Debit Card?

When you’re eligible for a refund, it will be credited back to the original card or account you used for the purchase. Here’s what to expect:

  • Processing Time: Refunds are typically processed within 3-20 business days, depending on your bank or card provider.
  • Check Status: Log in to the Order Details page on our website to track your refund status.
  • If You Don’t See the Refund: If the status shows “Complete” but the funds haven’t appeared in your account, contact our Customer Service Team for assistance.

 

Pro Tip: Note the refund start date (e.g., if processed on July 11, 2025, expect it by July 31, 2025, at the latest) and check with your bank if there’s a delay.