If you’re struggling to submit a complaint on PCBPath, don’t worry! Check out these common issues and solutions:

Errors in the Complaint Form:

The form only accepts English characters. Remove any non-English letters, symbols, or punctuation marks (e.g., é, #, or @) and resubmit.

 

Unsupported File Type or Size:

Supported attachment types are limited to: .jpg, .jpeg, .bmp, .gif, and .png. Each file must be under 2MB.
Word documents, Excel sheets, and other file types are not accepted.
If you see a “Please add attachments” error despite uploading a file, the image may be too large. Compress it using a tool (e.g., online compressors like TinyPNG) and try again.

 

Quick Fixes:

Ensure your internet connection is stable, as slow connections can cause form errors.
Clear your browser cache or try a different browser if the issue persists.
Contact your sales representative for help if you need to attach critical evidence in an unsupported format—they may suggest alternatives.

 

Important Notes:

Keep a copy of your complaint details and attachments for your records, especially if the issue relates to an order placed recently.

 

Need Help?

If you’re still having trouble, reach out to our customer support team at [email protected] or your sales representative. We’re here to make the process smooth and get your concerns addressed quickly!