Managing Your Order with Ease

You can change or cancel your PCB order depending on its payment and production status. Follow these steps to proceed:

Cancel an Unpaid Order

• If you haven’t made payment, you can cancel the order directly from your Shopping Cart.

• How to Cancel: Navigate to the Shopping Cart page, locate the order, and select the Delete option.
  
   

Handle an Unsuccessful Payment

• If your payment attempt failed, the order will appear in "My Orders" under All Orders with a status indicating the issue.

• How to Proceed: Click Return to Cart to move the order back to your Shopping Cart. From there, you can edit, delete, or resubmit the order with a new payment attempt.
  
   

Change or Cancel a Paid Order

• If payment was successful and you need to modify or cancel the order, contact our customer service team immediately via [email protected]  or the Chat Now button at the bottom-right of any page.

• Change Requests:

  • Standard PCB Orders: Changes are possible within 2 hours of order placement, provided production hasn’t started.

  • Complex PCB Orders: Changes may not be feasible once the order is placed due to specialized processing.

  • All change requests are subject to review and approval by our engineering team.

• Cancellation Requests:

  • You must request cancellation within 2 hours of order placement and before production begins.

  • Approved cancellations before production starts will receive a full refund. If production has begun, cancellation fees may apply based on the progress.